Kathleen Gaines serves as Manager, Global Operations for The KonTerra Group. She has over 20 years of experience in international relief and development with extensive knowledge in staff care and resilience, building and supporting global peer teams, employee engagement, and training and development.

Kathleen joined KonTerra in 2011 as the Chief of Staff at the USAID Staff Care Service Center – a government contract held by KonTerra serving more than 8,000 USAID staff members around the world. Between 2016 and 2019, Kathleen served as Senior Account Manager. Prior to joining KonTerra, Kathleen spent seven years at CARE USA serving in several capacities including Learning Advisor, Wellness Advisor and Engagement and Support Advisor. In the latter role, she aided in implementing the organization’s first protocol for critical incident response, provided staff support and critical incident response to country offices, and managed the organization’s first global employee engagement survey.

Kathleen holds a BA in International Relations from Boston University. She lives in Burke, Virginia with her husband, son, and their two dogs.